Luciana Tiberio
FOUNDER + PRACTICE LEADER OF MOSAICIQ
Develop your cultural agility skills and level up leadership, collaboration, and performance.
Training designed by a cross-cultural and adult-learning practitioner with 15+ years of experience leading and delivering programs that stick.
Science-based
Learning
Science-based
Learning
Practical
Skills + Tools
Practical
Skills + Tools
Tailored For
Your Specific Needs
Tailored For
Your Specific Needs
Measurable
Change
Measurable
Change
Easily
Scalable
Easily
Scalable
Sound Familiar?
Are you feeling any challenges that collaborating across cultural differences can cause?
If yes, you're in the right place!
Organization Challenges
Leaders, managers, and employees are uncertain what’s “okay to say,” so they say nothing.
Leaders want progress but don’t agree on (or don't know) what cross-cultural inclusion “success” looks like, or how to measure or communicate success.
Previous training is full of B.S. (blame and shame) and has created backlash, defensiveness, or gets labeled “political.”
Culture Challenges
Communication differences create friction, avoidance, or escalation.
Different cultural expectations and decision styles slow work, create conflict, and stall innovation.
There's verbal agreement (a “Yes”), but you learn later that there wasn't full understanding or agreement—a "yes" that means "no."
Inclusion Challenges
Policy-to-practice gaps create inequality in access, support, experiences and outcomes across teams/individuals.
Performance reviews influenced by outdated practices and bias distort evaluations, disadvantage remote employees, and drive disengagement.
Biased hiring and promotion decisions lead to limited selection quality and increased legal/reputation risk.
More Org Challenges
- Employees don’t trust that the organization’s intent is genuine.
- Some groups are expected to take on more risk to create a cross-cultural and inclusive workplace culture.
- Cross-cultural and inclusion efforts aren’t sustained—there isn't an organization-wide structure, reinforcement at the department or team level, and strong leadership enablement is lacking.
- Unequal disciplinary and “professionalism” standards create inequity, increase grievances, and erode trust in leadership.
- Speaking up feels risky, and fear of retaliation hinders learning and action, creating a toxic environment and increasing attrition risk.
More Culture Challenges
- Cross-cultural conflict styles differ, causing simmering issues or blowups.
- Time differences around urgency, punctuality, and planning cause erosion of trust and direct conflict.
- The tone of written communication is misread (e.g., too blunt, overly formal, passive-aggressive) and causes issues.
- Meetings aren’t inclusive across accents, speed, interruptions, and turn-taking norms.
- Remote teams lack informal context, increasing misunderstanding and attribution errors.
- Collaboration breaks down at handoffs due to different assumptions about ownership and accountability.
More Inclusion Challenges
- Biased talent pipelines slow progress on increasing representation and expanding skill-based diversity.
- Biased job descriptions and requirements shrink your applicant pool and screen out qualified candidates before they ever apply.
- Inconsistent interview practices produce unreliable outcomes, lower confidence in hiring decisions, and create the feeling of "unqualified" hires or "mis-hires."
- Manager bias in coaching and stretch opportunities limits who develops and reduces internal mobility.
- Calibration and talent review bias skews talent and succession decisions, sidelining high performers and weakening leadership pipelines.
MosaicIQ designs learning that address these challenges...and more.
Learn how our training can improve collaboration, de‑escalate conflict faster, and give leaders and teams the tools to make better decisions.
Behavior-first Outcomes
Before anything else, we define what systems and people will do differently. Then, we build training, practice, and tools with that goal in mind.
Our practical frameworks, models, educational content, practice activities, and tools don't just build awareness—they contain the tangible how-to's and to-do's, tailored for your needs.
Safe Learning Spaces + High Accountability
We understand the discomfort that comes with learning something new, particularly when learners are afraid of saying or doing the "wrong thing."
We create spaces that won't shame or shut down learners for making mistakes.
We also don't avoid hard truths—we work hard to strike a balance.
Leader Support
Every learning designer knows that desired outcomes don't happen simply because, "We got training!" Post-learning support that creates an environmental shift is also needed to ensure learning sticks.
It's why our education comes with leader and manager enablement built in: supporting toolkits, check-ins, discussion prompts, and more.
Zoom Training
Blended Learning
Onsite Workshops
Leader Toolkits
Learning Plans
Automated Admin
See What Others Are Saying
The team and I really enjoyed working with you on this. You truly have a talent for this line of work, and we feel both heard and valued as a client. It’s clear to me that everyone has poured their heart and soul into this project, and it shows in its quality.
Thanks so much for your partnership and hard work on making this course happen. You did a great job converting our vision into a reality. We went live today with an immediate audience of over 7K. We’re super excited that new team members will receive this enhanced level of foundational info and be better prepared.
I had to reach out personally and just share with you that the guide is absolutely incredible. We had no idea when we started this journey that it would culminate in something that truly exceeds all expectations. We can't thank you enough, and we feel fortunate to have had one of the best partners anyone could hope to work with. PPFA's President, Alexis McGill Johnson, recognized the "Amazing job!" done on the guide, and Kim Custer, PPFA's Executive Vice President/Health Care Administration, commented that "The rich and robust information and knowledge you have packed into this is a treasure trove of help to our affiliate colleagues in their journey to becoming more inclusive and diverse organizations." Deepest thanks to each of you for going the extra mile in every way.
The eLearning is FANTASTIC! It's amazing how you brought so much clarity to a complex learning experience. Beautiful work! And it's visually beautiful, too—it looks like our graphics team did this!
The DEI Resource Guide is now in the hands of all affiliate CEOs, board chairs, and DEI, HR, and RQM staff. It has also been distributed to the entire national office Health Care Division as well as staff partners from across other divisions who contributed content. The DEI Resource Guide is now in the hands of all affiliate CEOs, board chairs, and DEI, HR, and RQM staff. It has also been distributed to the entire national office Health Care Division as well as staff partners from across other divisions who contributed content. Thank you for all your hard work.
This toolkit is incredible….a valuable tool on its own, even if someone hadn’t participated in the wonderful course you designed for us. I've really enjoyed working with (and learning from!) Luciana. Thank you again for your fabulous work.
Work with MosaicIQ to start designing training that addresses your specific cross-cultural and inclusion challenges.
We're dedicated to amplifying the cultural agility and resilience of organizations, teams, and individuals.
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